Before you respond
DPD text: check a redelivery or payment request
A missed-parcel message can move quickly from a delivery update to a payment request. Check the actual parcel and the requested action separately.
By Olevo ·
Quick answer
DPD UK says it does not ask you to pay a redelivery fee through a link in an email, text or iMessage. Leave that link unused. Check the parcel using DPD's app or website reached independently and the tracking details from your original order.
If you entered card details, contact your card issuer through a trusted route. If you installed a file or app to change a delivery label, seek trusted device-security help. The next step depends on what happened after the message.
A delivery claim becomes a payment instruction
DPD: delivery failed. Pay a redelivery fee at [link removed] before the parcel is returned.
- Check the delivery claim in the actual parcel record.
- DPD UK's guidance does not support a redelivery-fee link.
- The deadline does not remove your option to check independently.
At a glance
A DPD text scam uses a delivery or parcel problem to request information, payment or a download through an impersonator's message. DPD UK publishes its own message guidance; another country's DPD policy is not automatically the UK policy.
- A message link requests a redelivery fee.
- A parcel deadline rushes you into entering card details.
- Changing a label supposedly requires a file or app download.
Check the order and parcel through DPD UK independently.
Separate the parcel from the requested action
Message claim
A delivery was missed
Question to resolve
Does the real tracking record show this?
Independent next step
Check DPD using the original order reference
Message claim
A redelivery fee is due
Question to resolve
Why is the message requesting payment?
Independent next step
Leave its link unused; check DPD UK's guidance
Message claim
A new label needs a download
Question to resolve
What would be installed on my device?
Independent next step
Do not install it; use official support
Does DPD ask for a redelivery fee by text?
DPD UK's cyber-security page specifically warns against redelivery-fee links and describes pressure about parcels being returned or destroyed. Keep that published policy separate from assumptions based on spelling, a logo or a sender name. A polished message can still direct you to an unverified action.
Start with your order confirmation. Does it name DPD, and what tracking reference did the retailer supply? Enter that reference in the actual DPD service instead of the page supplied by the message. Contact the retailer if the delivery details do not make sense.
An iMessage or familiar sender name is not your parcel record
DPD UK's warning describes impersonation through several messaging formats, including iMessage. Its examples help explain warning patterns, but a sender label is not a substitute for checking the delivery through the real service.
The useful check remains available even if you cannot decide whether a screenshot looks convincing: open the carrier independently and ask about the exact parcel and action.
If you paid, shared details or installed something
Tell your bank or card issuer promptly if you submitted payment details or approved a payment. Use its app or the number on your card. Preserve the original message privately, including when it arrived and what you did.
For an installed app or file, follow trusted device guidance rather than another contact from the message. Report suspicious UK texts through your mobile provider's 7726 service and use the appropriate fraud-reporting route if a crime occurred.
Signs to slow down
- A message requests a redelivery fee through its link.
- A download is presented as necessary for a label change.
- The contact asks for a full code, password or payment details.
What to do next
- Keep the supplied link unused.
- Check the carrier in your original order.
- Review the parcel in DPD's real app or website.
- Contact the affected provider promptly after exposure.
How to report it
- Follow DPD UK's current cyber-security reporting guidance.
- Forward suspicious UK texts to 7726 and use your phone's spam controls.
- Use the appropriate national fraud-reporting route after loss or exposure.
How Olevo can help
Olevo can help you read a redacted delivery request before you respond.
It cannot track a parcel, open the link, authenticate DPD or settle a charge. Remove tracking numbers, addresses, full links, codes and payment information first.
Trusted sources
DPD UK cyber-security guidance
DPD UK
DPD's UK warning covers email, SMS and iMessage impersonation and says it does not request a redelivery fee through a message link.
Report a suspicious UK message
National Cyber Security Centre
UK reporting for suspicious messages and websites, separate from contacting a bank about exposed payment details.
Fraud reporting by UK nation
Report Fraud
Reporting for England, Wales and Northern Ireland; the service directs people in Scotland to Police Scotland on 101. Contact the affected bank or provider first about exposed access or payments.
Common questions
Does DPD UK charge a redelivery fee through a text link?
DPD UK's cyber-security guidance says it does not request a redelivery fee through a link in email, text or iMessage. Keep that link unused and check the original order and tracking record independently. If you submitted card details, contact your issuer through a trusted route.
Is a text genuine because it appears in a DPD message thread?
A familiar sender label or thread is not enough for this guide to verify the message. Check the specific parcel and instruction through DPD's real app or website. Use the reference from your original order instead of treating the incoming message as the only source of delivery information.
What if I only opened the DPD link?
Close the page and note whether you entered information, approved a payment or installed anything. A click alone does not establish that money or account access was lost. Follow the clicked-link recovery guide for the action that happened, and do not continue through the message to investigate.